Hosting FAQ

FAQ

Q: Why host with myfingertips.org ?

A: Uptime! We provide you with space on our Managed Dedicated Server in a truly impressive data centre with uninterrupted power supplies, generators and teams of technical experts keeping everything running smoothly to ensure that the services are fast, efficient and always on.

Q: I already host with another company but I want to change

A: Don't stress we can help, just let your existing host know that you intend to change hosts. Let us know what the domain name is and we will execute a backup, transfer and setup for you, quickly and easily!

Q: Will I lose my emails and website if I change my domain host

A: You should not!

Please be sure to advise us if there are any email addresses set up currently on your domain and we will ensure that there is little to no down time during the transfer process. Any emails already downloaded to your computers email application like Outlook will remain where they are. Special consideration required if you currently use IMAP or Exchange services.

Q: My business is new and I'm worried about my cash flow, will you turn my services off?

A: We understand that it can be tough to ensure all your bills are paid and all your business services keep running, especially in the beginning of it all. We offer solutions to ensure that your services keep running. You may select your own billing period: Monthly, Quarterly, Bi-Annual and Annual. We only invoice after everything is complete and running efficiently. We do expect payment on receipt of the invoice but if you advise us accordingly, we will not de-activate your service and are willing to wait up to one year before deactivating your service. We are here to help your business grow!

Q: My requirements are complicated and no one takes the time to understand my business and personal needs when it comes to IT and domain hosting

A: Contact us, we have extensive experience with many industries. We will simplify the process and the solutions and customise them to suit your specific requirements. Most importantly, we listen!

Q: I already have a website

A: We can transfer your website or provide you with the FTP details to upload it yourself. Simple!

Q: I want full control over my domain

A: We have an extensive control panel which you can use to manage all aspects of your hosting account. Manage your emails, website and other services and get comprehensive statistics. We can assist with training you to make the most of this feature.

Q: I do not have the time / expertise to manage my own domain

A: This is what we do, we manage your domain, website, email accounts and IT. Keeping it simple and continually making IT better!